Shipping & Returns

• 12:00 PM EST on December 15, 2025 for WESTERN CANADA delivery by December 24, 2025.

• 12:00 PM EST on December 10, 2025 for INTERNATIONAL delivery by December 24, 2025.

All applicable customs and broker fees along with taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. It is at the sole discretion of the Customs agent to release your package. We have no control over possible delays due to Customs once the package has left Canada. We have no control over how much duties and fees to your country are.

Custom/broker fees are not included or covered by PRAISE under any circumstances. If the carrier attempts to deliver your order and you are not at home, please take the necessary steps to retrieve the order. Packages returned to PRAISE for keying errors or return-to-sender will be charged return fee + $7 restocking fee.

Please note that international orders may be subject to additional customs fees, tariffs, or import taxes. These charges are issued by local customs authorities and are not controlled, collected, or influenced by PRAISE ENDURANCE in any way.

Because customs regulations vary by country and change frequently, we are unable to predict or guarantee if any additional fees will apply to your order. These fees are the responsibility of the customer and are non-refundable, even if an order is returned or refused at delivery.

If you receive a customs invoice or have questions about specific charges, we recommend contacting the shipping carrier directly for details.

Please note: Rejected or refused packages will be subject to a restocking fee of $20, which will be deducted from any applicable refund.

We always want you to get your items as fast as possible. Orders cannot be cancelled after processing has began.

Discounts & Promo Codes

Promotional codes are valid only for the intended recipients and use cases as specified by PRAISE. We reserve the right to cancel any orders that use unauthorized, expired, or misused promotional codes, at our sole discretion.

 

Most orders ship with signature. Once the package has been confirmed delivered to your address by shipping company, the package is now in your possession. We are not responsible for loss, theft, or misplacement. You must contact the shipping company for any issues related to the shipping process. We are not exclusive to a single shipping company, tracking information is sent once orders are shipped.

 

All pre-order items do not qualify for free shipping. We offer complimentary curbside pick up, or shipping at a fee. Please review collection details for additional information. Pre-order and special collection items are final sale.

 

Curbside pick up orders do not qualify for return shipping. Customer must return items in the same method as originally picked up. Items must be returned within 15 calendar days from pick up date.

Orders are available for pick-up Monday through Friday, 9:00 a.m. to 5:00 p.m. (closed on statutory holidays and weekends).

 

All orders are shipped paperless, the receipt of the order is the email confirmation. Please refer to information on receipt when contacting customer care.

 

Any item purchased with a discount or as part of a pre-sale on www.praiseendurance.com is a final sale item. No returns or exchanges can be applied to such merchandise.

 

We don’t currently support exchanges. Please ship back your item and place a separate order for your new item.

PRAISE ENDURANCE wants you to be completely satisfied with your purchase. Items can be returned at any point within 15 days from the original invoice date.

Online orders: 15 calendar days from when package reached your shipping address or when shipping notice was issued.

Curbside pick-up: 15 calendar days from the day the item was available for pick up.

To receive a refund for the full value of your purchase, products must be returned in new, store-bought condition within 15 days from the original invoice date.

Damaged, stained, ripped items are not eligible for returns or exchanges. If items are received as such, a cleaning and/or repair fee will be charged at the discretion of PRAISE ENDURANCE.

Please note that while we want you to be happy with your purchases, an excessive number of returns within a twelve-month period may limit your eligibility for exchanges or store credit.

Products cannot be returned beyond 15 days from delivery date as marked on shipping service tracking record, or date of curbside pick up notification.

Shipping charges are non-refundable.

We want your holiday shopping to be worry-free!

Purchases made between November 1 and December 31, 2025 are eligible for our extended return policy- you’ll have until January 30, 2026 to return or exchange your items.

 

Canada - Send us an email at hello@praiseendurance.com with your order number, reason for return, and a return label will be provided. Please note you must reach out within 15 days from delivery date to receive a complimentary label, and items must reach our warehouse within 30 days of original delivery date. A restocking fee of $7 will be deducted from refund per return.

USA -  Send us an email at hello@praiseendurance.com with your order number, reason for return, and a return label will be provided for a flat fee of $15 deducted at time of refund. You must reach out within 15 days from delivery date to receive a return label, and items must reach our warehouse within 30 days of original delivery date.

Other Countries - We do not support international returns at the moment, items must be shipped back to us at your cost with a tracking number. All fees related to return shipping are covered by customer. Please send us an email at hello@praiseendurance.com with your order number, reason for return, and we will provide shipping address. Returns must be at our warehouse within 30 days of original delivery date. A restocking fee of $7 will be deducted from refund per return. Please note tracking number is the only way to track a package with the sender company, without it we cannot assist in answering questions on behalf of shipping companies.

 

For returns please contact us at hello@praiseendurance.com including your order number, full name used on order, item, and reason for return. Return address will be provided once return is confirmed.

 

If a product has stains, odors, or any sign of damage or wear, this will incur in a cleaning and/or repair fee starting at $10.

Items that are in poor condition will not be accepted, no exceptions.